Technical Support Contacts
North America, or call 1-800-872-4159 | Mexico | Latin America | Europe | Japan | South East Asia | Central Asia, Middle East, Africa | Oceania
Got a product suggestion? Let us know!


 
 
 
  PLEASE NOTE:
Effective Monday June 20th, 2011, we have moved our forum services to a new host.
User registration has already been closed and these forums are available as 'read-only'. For more information, please see our announcement posting.
If you require immediate technical assistance, please use the links above.
 
 

PioneerDJ Home Forums Home
    Pioneer ProDJ Forums    Forums  Hop To Forum Categories  Pioneer Related  Hop To Forums  CDJ-1000 / CDJ-800    CDJ 1000 E-8709

Read-Only Read-Only Topic
Go
Find
Notify
Tools
CDJ 1000 E-8709
 Login/Join 
Pioneer Newbie
Location: sydney
Registered: 15 April 2007
Posts: 2
posted   Report This Post  
CD went in fine started playing and then stopped after 5 or so seconds.

CD then would not eject and gave the error code E 8709.

Eventually managed to get CD out with the pin provided, but still have the Error code E 8709 when I power it up.

Thoughts??
Pioneer Product Specialist
Picture of Pulse
Location: Vancouver, Canada
Registered: 24 October 2006
Posts: 33876
posted   Hide PostReport This Post  
Contact Pioneer Australia's technical support - 8709 isn't a code I'm familiar with, could be something to do with the transport or eject mechanism being stuck or broken.


Pioneer National Trainer // Product Specialist
Pioneer Newbie
Location: sydney
Registered: 15 April 2007
Posts: 2
posted   Hide PostReport This Post  
Thanks mate. Appreciate the reply.

When I find out what it is I'll post it up here.
Pioneer Newbie
Location: South East US
Registered: 07 December 2007
Posts: 3
posted   Hide PostReport This Post  
<EDIT> Gee, you're such a cheery fellow! </EDIT>

This message has been edited. Last edited by: Pulse,
Pioneer Newbie
Location: Southern WV
Registered: 10 January 2008
Posts: 2
posted   Hide PostReport This Post  
I am a cheery fellow, I just don't like to be taken advantage of. I feel Pioneer has done just that. I'm on my second repair in 1 year and 3 months. After the warranty is up they charge a mandatory $250 repair cost. The guy I talked to in customer service lied to me. He told me with this repair being the second time in only a year and 3 months, it's probably a lemon and they would most likley replace it with a new one but if not then the repairs would be taken care of. The two women I have talked to since (the second one being Louisa in customer service) said the man I talked to was lying. They are going to charge me $250 to reinstall the operating system. Since this is the users forum and I am a user I figured I could discuss my problems and frustrations with users (but instead I'm accused of slander and my messages were edited). I will be posting more about this in the forum of my record pool <SNIP> so my word will get out. I am also a member of several DJ forums. I will be posting my information about how Pioneer has treated me in those forums also. I'm not bitching, I'm starting a revolution. Thanks to everyone for reading. Please don't delete my account for slander. Slander is the action or crime of making a false spoken statement damaging to a person's reputation. I'm not telling a lie. This information I am telling these users in this users group is the truth. Thank You...Dough-T

This message has been edited. Last edited by: Pulse,
Pioneer Product Specialist
Picture of Pulse
Location: Vancouver, Canada
Registered: 24 October 2006
Posts: 33876
posted   Hide PostReport This Post  
Look, you had a problem with your player, problems happen, that's why warranties and service centers exist. It sucks for you that it occurred outside of your warranty period but there's no telling if the problem would crop up in one year or ever for that matter. No company willingly designs, builds and sells a product to have it fail. When your warranty has expired, sure, there is a mandatory charge for repairs and that charge varies depending on the service shop. If you spoke with a Pioneer service technician who gave you the wrong information, the problem is that technician, not the product or anyone else who told you the technician you originally spoke with was wrong. There is a difference between "lying" and simply giving you the wrong information. Perhaps the technician misdiagnosed the problem or had the wrong information available to him when he told you whatever it was you (and supposedly the other technicians) claim to be a lie. You need to give people the benefit of the doubt.

I once called ASUS for motherboard support and the woman I spoke with told me the reason I couldn't load the sound drivers was the motherboard was bad. I replaced it, had the same problem. I called and spoke with the same woman. She was adamant that she couldn't have made a mistake and that this second motherboard was bad as well. It turns out that I was able to fix the problem myself by reconfiguring some settings and reinstalling the drivers. I never badmouthed ASUS about the technician because I'm certain she was either a) not skilled or b) misdiagnosed the problem. You can be sure if I ever call again and get that same woman that I'll ask for another agent.

This is a user forum OWNED by Pioneer. They reserve the right to moderate any of the content and users in their forum (just like I removed the information about your record pool). You were never accused of slander but when you come into the Pioneer forum to complain, you're came to the wrong place. Nobody here can help you with your problem as there are no service technicians or customer support agents reading this forum. You need to contact Pioneer corporate and take the appropriate steps to place an official complaint there.

I don't care if you go and badmouth me, the forum or the product in person or on other DJ forums.

If Nike shipped a pair of shoes to a customer without shoelaces and then venomously refused to provide that customer with laces because they didn't believe him, then that customer went on a crusade to convince the world they shouldn't buy Nike shoes because ONE pair of shoes arrived without laces, people all over the world would still buy Nike shoes regardless of one customer's experience. Sure, one or two might say "gee, that could happen to me!" but there are more than enough customers who have never had a bad experience (or they've had a fantastically positive experience) to sway the crowd the other direction.


Pioneer National Trainer // Product Specialist
Pioneer Newbie
Location: Southern WV
Registered: 10 January 2008
Posts: 2
posted   Hide PostReport This Post  
I'm not badmouthing anyone. I had a problem with my CDJ, the same error message grander (the person who started this thread) had, and I just posted my experience with the problem and the lack of support I received from Pioneer customer service. My beef isn't with you or any of the DJs that use this forum. I thought a forum was to discuss these problems with people who share the same experiences and interests. It sucks that my CDJ was a lemon and Pioneer refuses to give me a break. I have been in this business for 10 years, have owned a lot of different products, and used those products to blaze stages (with Deepsky, AK 1200, Icey, Dan, RUN DMC, Sir Mix Alot, Bela Fleck and many more). Some products over the years have been winners and some have been losers, but my CDJ 1000 MK3 is the only piece of equipment I have had to send back (not once but twice). If I abused the player, I can understand it having problems but I treated it like a second child. I have even played in "NO SMOKING" clubs almost the whole life of the CDJ. I think Pioneer should evaluate their service policy. Less than 6 months after I get my CDJ back the first time, the CDJ dies again. I have told every DJ I know, "what a wonderful player my CDJ is." And, "I swore I would never stop using wax, but this player is the best." After all that free promotion where is Pioneer? Not on my team! I'm a full-time college student, a father, a DJ, a food service employee (and that sucks), and part time record pool employee and can barley afford to make ends meet. Just a little sympathy from Pioneer customer service would be great. I know this mess isn't anyones problem but my own. It just sucks, and I wanted people who use the product and probably understand what I'm going through to know...
Pioneer Product Specialist
Picture of Pulse
Location: Vancouver, Canada
Registered: 24 October 2006
Posts: 33876
posted   Hide PostReport This Post  
What I would suggest you do is write a well worded letter to Pioneer UK (see Consumerist.com for tips on an effective EECB, but don't send it as an EECB, that's usually designed to reach the top of the company but in this case, I suggest you make it a snail-mail letter to send to the top of Pioneer UK). Explain in detail the problem you had, the experience you had with the customer service and tell them you're upset that the failure you experienced, and paid to have repaired, repeated itself 6 months later.

Even the stodgiest companies respond a well crafted letter (don't be the pissed-off / angry customer) - I used this technique to get a client of mine a free copy of the 2008 version of ACT from Sage Software because I wrote a great letter outlining the problems we had with their 2007 version, even though their customer support was unwilling to help.


Pioneer National Trainer // Product Specialist
Guest DJ
Location: Trondheim
Registered: 24 February 2008
Posts: 23
posted   Hide PostReport This Post  
Hey buddies,
I have the same problem... Except that instead of "dying" after one year, it happened on my 800mk2 after 2 days of playing. No reason for that, it was working fine until I switched it on yesterday and got this E-8709 display upon startup.
seems like my own experience with this brand begins quite bad... Frowner
Does anyone know what this error is due to?
Thanks

This message has been edited. Last edited by: julienx2k2,
Pioneer Product Specialist
Picture of Pulse
Location: Vancouver, Canada
Registered: 24 October 2006
Posts: 33876
posted   Hide PostReport This Post  
It's due to a lack of calling technical support for ... technical support.

Seriously though, give them a call and tell them about your problem. If the unit is only 2 days old, you could return it to the shop for a replacement.


Pioneer National Trainer // Product Specialist
Guest DJ
Location: Trondheim
Registered: 24 February 2008
Posts: 23
posted   Hide PostReport This Post  
hehe yes sure I have contacted them and wait for a reply Smiler That was just to know whether someone knew what it was...
By the way, I bought them in the US and live in Norway. Shipping the unit back there would certainly cost a lot, without the duties that s*** in my country Wink
Pioneer Product Specialist
Picture of Pulse
Location: Vancouver, Canada
Registered: 24 October 2006
Posts: 33876
posted   Hide PostReport This Post  
You're without warranty, sorry - that's one of the downsides of buying out-of-country.


Pioneer National Trainer // Product Specialist
Pioneer Newbie
Location: Bucharest
Registered: 23 April 2008
Posts: 11
posted   Hide PostReport This Post  
quote:
Originally posted by Pulse:
You're without warranty, sorry - that's one of the downsides of buying out-of-country.


Ok. What???? Isn't the warranty world wide? I mean what? I bought my Pioneer equipment (2xCDJ 800 MKII / 1xDJM 400 / 1xHDJ 1000) from Germany, and I live in Romania. You are saying that I cannot go to the Pioneer service here in Romania if a have problems with them? I have to send them back to Germany? Please respond.
Pioneer Newbie
Location: Bucharest
Registered: 23 April 2008
Posts: 11
posted   Hide PostReport This Post  
quote:
Originally posted by Opifex:
quote:
Originally posted by Pulse:
You're without warranty, sorry - that's one of the downsides of buying out-of-country.


Ok. What???? Isn't the warranty world wide? I mean what? I bought my Pioneer equipment (2xCDJ 800 MKII / 1xDJM 400 / 1xHDJ 1000) from Germany, and I live in Romania. You are saying that I cannot go to the Pioneer service here in Romania if a have problems with them? I have to send them back to Germany? Please respond.


Pulse, please respond. Tell me if the warranty is world-wide or not.
Pioneer Product Specialist
Picture of djjay
Location: SoCal
Registered: 02 July 2003
Posts: 10001
posted   Hide PostReport This Post  
The warranty covers you against the country and address you give them; which should match that. Now this is for the US, so you don't buy here and travel to Europe. As far as country to country in EU; I would contact www.djsounds.com and ask them. i can't give you a 1005, but I suspect it is similar to the set-up here.

BTW, in the 10 years of owning Pioneer gear, I have never had the need to use the warranty service.


Pioneer National Trainer & Product Specialist
Pioneer Product Specialist
Picture of Pulse
Location: Vancouver, Canada
Registered: 24 October 2006
Posts: 33876
posted   Hide PostReport This Post  
For North America, no, the warranty is NOT world-wide. Things may be different in the European Union but as Jay says, you'll have to contact them to find out. As far as I've been told, if you buy out-of-country you must return your product TO THAT COUNTRY in order to receive service.


Pioneer National Trainer // Product Specialist
Pioneer Newbie
Picture of OPTiC
Location: Brooklyn, USA
Registered: 01 August 2008
Posts: 2
posted   Hide PostReport This Post  
quote:
Originally posted by Pulse:
Look, you had a problem with your player, problems happen, that's why warranties and service centers exist. It sucks for you that it occurred outside of your warranty period but there's no telling if the problem would crop up in one year or ever for that matter. No company willingly designs, builds and sells a product to have it fail.


Actually, that's not true. ALL companies design, build and sell products to fail. Otherwise they would be out of business. It's gotten so bad that many companies DO NOT provide any sort of after market support (Pioneer is NOT one of them), because they WANT you to buy a new one. Not fix an old one! The good and reputable companies will provide after market support, warranty, and comprehensive technical support. Pioneer is one of those companies. However, they are a business just like any other and need to survive just like any other. There is an acceptable 'margin of failure' on components to fail within a certain time frame.

Product engineers have been perfecting component failure FOR YEARS now. To the point that they CAN tell you exactly when it will fail. It is up to the manufacturer to decide whether or not it will use these components in their products. And believe me, MANY do. It's very common for a product to fail within 3-6 months after the warranty period expires. Forcing you, the consumer, to either purchase parts for repair, send in for repair, or purchasing a new unit - both affect the company's bottom line - which is the overall GOAL of all Business. It's just business. It sucks, but it's the way things are. It's known as PLANNED OBSOLESCENCE!

Why do you think vintage electronics outperform new technology over time. We have gear from the 60s and 70s, which works better than some of the stuff coming out now. You would think with all the advances in technology, they would make things last and better. But, that is not the case. Things today are purposefully made to break. Not like the old days... they were made to last, and last they did. If we could get parts for some of these old electronic units, they would run another 20 years!

- OPTiC.
SERVICE TECHNICIAN.
Pioneer Newbie
Picture of OPTiC
Location: Brooklyn, USA
Registered: 01 August 2008
Posts: 2
posted   Hide PostReport This Post  
Here's a good article about Warranties and Electronic equipment...

http://www.stayfreemagazine.org/public/wsj-planned-obsolescence.html] COMPANIES SLASH WARRANTIES, RENDERING GADGETS DISPOSABLE

I don't know Pioneer's manufacturing policies, but I do know they make very good products, compared to many other manufacturer's out there. Denon is another good company. But between Denon and Pioneer, Pioneer has much better after market support. As a service tech, we also value the comprehensive Service Manuals they issue. I swear, other companies, it looks like someone just hand drew the diagrams 5 minutes before we ask for them. It's insane what some of these other companies get away with. Regardless, this is standard industry practice. If you made something that last 10-20 years, you would be putting yourself out of business. Take a look at Technics! Perfect example. Although the Technics 1200 turntable is that rare example of how building something solid actually increased brand awareness and customer confidence. Unfortunately, this did not trickle over to their consumer line.

- OPTiC
  Powered by Social Strata  

Read-Only Read-Only Topic

    Pioneer ProDJ Forums    Forums  Hop To Forum Categories  Pioneer Related  Hop To Forums  CDJ-1000 / CDJ-800    CDJ 1000 E-8709